To participate in the remote session with the NDCDE help desk, you will need to navigate to the following page and follow these steps:
Step 2: Allow the ScreenConnect Download.
Step 4: Allow your computer to OPEN the app.
Step 5: Choose Open System Preferences to grant access to the app.
Step 6: Select ConnectWise Control Client
Step 7: Choose Quit Now.
Step 8: Enter the password for your computer to unlock Security & Privacy preferences.