Remote Support (Mac)

To participate in the remote session with the NDCDE help desk, you will need to navigate to the following page and follow these steps: 

http://cde.nd.gov/help

Step 1

Step 2: Allow the ScreenConnect Download. 

Step 3

Step 4: Allow your computer to OPEN the app. 

Step 5: Choose Open System Preferences to grant access to the app. 

Step 6: Select ConnectWise Control Client

Step 7: Choose Quit Now. 

Step 8: Enter the password for your computer to unlock Security & Privacy preferences. 

Step 9